Cancellation / Refund / Return Policy
If you decide to cancel your order for any reason, prior to delivery, simply call or email your local store and we will make arrangements for the refund of your lease purchase plan initial payment.
When a lease purchase plan order is submitted, for credit cards, debit or check cards, your bank or financial institution will authorize a payment at the time of the transaction and place a hold on your account.
The authorization from the bank or financial institution may temporarily decrease your available funds.
Your account will be billed at the time of the transaction.
If the order is canceled and a refund is requested, your bank or financial institution will determine when the hold will expire and when the refunded amount will be made available. The funds will be refunded to the original method of payment and should be available within 3 to 5 business days. Any inquiries regarding the refund period should be directed to your financial institution.
If your online order has shipped any cancellation will be considered a return and must meet the specifications of the Returns Policy to receive a refund. All items in a cancelled order must be returned. Orders that have not yet shipped may be cancelled, with no restocking or return delivery costs by emailing Customer Service at RETURNS@nationaltvrental.com providing your shipping info and original order number. Once cancellation has been approved by @nationaltvrental.com refunds may take up to 10 days.
If you are dissatisfied with your online retail or express online retail purchase you may return or exchange it within 72 hours of delivery. Returned items must be new, in unused condition, free of damages. Bedding and linens are non-refundable and cannot be exchanged. To return these items email Customer Service at RETURNS@@nationaltvrental.com stating your reason for request of return, along with your shipping info and original order number.
As some items are shipped from warehouses throughout the U.S., contacting us thru the provided email address for an RMA (Return Merchandise Authorization) is vital to your returns process. The RMA will provide return shipping instructions and address. Return of purchased items received thru White Glove Delivery are not charged a restocking fee but will be assessed a flat rate fee of $100 for return/exchange. Return of items purchased thru direct to you Express Delivery, depending on Vendor who shipped, must be unopened when returned and will be charged a restocking fee of 10%-25% and you are responsible for all return shipping costs.
Refunds will be processed following confirmation by @nationaltvrental.com, or related Vendor, that returned item has been received in acceptable condition as described in Policy. Refunds may take up to 15 days.
Returning items you are acquiring thru our Lease Purchase Payment Plan is as easy as contacting @nationaltvrental.com, or your local store front/warehouse, and requesting the leased items be returned. There is no penalty as long as all payments are up to date when returned.